{"id":264,"date":"2025-03-24T18:47:42","date_gmt":"2025-03-24T17:47:42","guid":{"rendered":"https:\/\/viksimo.grajnert.com\/?page_id=264"},"modified":"2025-04-01T07:08:59","modified_gmt":"2025-04-01T05:08:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/viksimo.com\/en\/home\/refund_returns\/","title":{"rendered":"Refund and Returns Policy-fr"},"content":{"rendered":"[et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ background_color=\u00a0\u00bb#F3EBDC\u00a0\u00bb custom_margin=\u00a0\u00bb||26px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]

Refund Policy<\/h2>\n

<\/p>\n

<\/p>\n

Since these are food products that \u201cmay deteriorate or expire rapidly\u201d and are subject to alteration due to improper storage, for hygienic reasons and to protect customers, the right of withdrawal is not applicable. You are therefore only entitled to return the purchased goods in the case of non-conformity of the order or products (i.e., if the product or packaging is clearly damaged upon delivery, or if the quantity and\/or type differs from what was ordered).<\/span><\/p>\n

<\/p>\n

<\/p>\n

Need Help?<\/h2>\n

<\/p>\n

<\/p>\n

Contact us at escargots@viksimo.com<\/a> for questions related to refunds and returns.<\/p>\n

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REGISTERED IN<\/strong><\/span><\/h6>\n

97-371 Wola Krzysztoporska<\/p>\n

Poland<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_5″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbLinks\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ text_font=\u00a0\u00bb–et_global_body_font|600|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#F3EBDC\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb link_font=\u00a0\u00bbOpen Sans|600|||||||\u00a0\u00bb link_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb link_line_height=\u00a0\u00bb2.5em\u00a0\u00bb header_font=\u00a0\u00bb–et_global_heading_font||||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#DCCBAF\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb header_6_font=\u00a0\u00bbOswald|500||on|||||\u00a0\u00bb header_6_text_color=\u00a0\u00bbrgba(255,255,255,0.4)\u00a0\u00bb header_6_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_6_line_height=\u00a0\u00bb1.7em\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px|||\u00a0\u00bb custom_margin_phone=\u00a0\u00bb|||\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb text_line_height_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb inline_fonts=\u00a0\u00bbRoboto Slab\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]

CONTACT US<\/strong><\/span><\/h6>\n

escargots@viksimo.com<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_5″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbLinks\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ text_font=\u00a0\u00bb–et_global_body_font|600|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#F3EBDC\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb link_font=\u00a0\u00bbOpen Sans|600|||||||\u00a0\u00bb link_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb link_line_height=\u00a0\u00bb2.5em\u00a0\u00bb header_font=\u00a0\u00bb–et_global_heading_font||||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#DCCBAF\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb header_6_font=\u00a0\u00bbOswald|500||on|||||\u00a0\u00bb header_6_text_color=\u00a0\u00bbrgba(255,255,255,0.4)\u00a0\u00bb header_6_letter_spacing=\u00a0\u00bb2px\u00a0\u00bb header_6_line_height=\u00a0\u00bb1.7em\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]

Links<\/strong><\/span><\/h6>\n

Cookie Policy (EU)<\/a><\/p>\n

Privacy Policy<\/span><\/a><\/p>\n

Refund and Returns Policy<\/a><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"

Refund Policy \u00c9tant donn\u00e9 qu\u2019il s\u2019agit de produits alimentaires susceptibles de se d\u00e9t\u00e9riorer ou de p\u00e9rimer rapidement, et sujets \u00e0 alt\u00e9ration en cas de mauvaise conservation, le droit de r\u00e9tractation ne s\u2019applique pas pour des raisons d\u2019hygi\u00e8ne et de protection du consommateur. Vous ne pouvez donc retourner les marchandises achet\u00e9es qu\u2019en cas de non-conformit\u00e9 de […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":15,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n
  • Downloadable software products<\/li>\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n

      Late or missing refunds<\/h3>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n

      Sale items<\/h3>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy-fr - Viksimo Escargots<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy-fr - Viksimo Escargots\" \/>\n<meta property=\"og:description\" content=\"Refund Policy \u00c9tant donn\u00e9 qu\u2019il s\u2019agit de produits alimentaires susceptibles de se d\u00e9t\u00e9riorer ou de p\u00e9rimer rapidement, et sujets \u00e0 alt\u00e9ration en cas de mauvaise conservation, le droit de r\u00e9tractation ne s\u2019applique pas pour des raisons d\u2019hygi\u00e8ne et de protection du consommateur. 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